We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from breezylifts.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been used or altered in any way are not eligible for return.

How to Request a Return

To request a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first receiving confirmation from us.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the return is due to our error.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Follow the return process outlined above to initiate your return.

Non-Returnable Items

Certain items are non-returnable, including but not limited to clearance items and gift cards. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information regarding the returnability of specific items.

Contact Information

If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our policies.